Domain name disputes

What Are Domain Name Disputes and How Do They Arise?

Most commonly, a dispute concerning a domain name arises because a registrant has registered a national internet domain name that is identical or materially similar to another party's trademark, or to a protected geographical indication, without being authorized to do so.

Who Resolves Disputes Concerning .rs and .срб Domain Names?

Disputes concerning .rs and .срб domain names are most commonly resolved before the Committee for the Resolution of Disputes Relating to the Registration of National Internet Domain Names of Serbia. It is a specialized, independent, and permanent body established within the Chamber of Commerce and Industry of Serbia, on the basis of an agreement concluded between the Chamber and RNIDS. The Committee is independent of both the Chamber of Commerce and Industry of Serbia and RNIDS, and exercises its jurisdiction over disputes through Panelists and Panels, who decide the disputes brought before the Committee directly.

The Committee hears disputes concerning the registration of .rs and .срб domain names. These disputes concern exclusively the registrant's right to use a given designation as the domain name it has registered. Proceedings before the Committee do not determine intellectual property infringement, which falls within the jurisdiction of the regular courts. Only disputes in which a party (the holder of a trademark or of a right to a protected geographical indication) claims that the registrant of a national internet domain name lacked the right or a legitimate interest to register or use that domain name may be brought before the Committee.

Disputes concerning the registration of other top‑level domains, for example generic top‑level domains like .com, .org, .int, and others, may not be brought before the Committee. Such disputes are resolved before institutions accredited with the Internet Corporation for Assigned Names and Numbers (ICANN), such as the WIPO Arbitration and Mediation Center.

Committee Contact Information

President of the Committee: Dr. Dušan Popović

Vice President of the Committee: Dr. Marko Jovanović

Seat of the Committee:

Permanent Arbitration at the Chamber of Commerce and Industry of Serbia

Knez Mihailova 10, I floor

Phone: (+381 11) 4149‑415; (+381 11) 4149‑417

List of Panelists of the Committee

Decisions & Ongoing proceedings

Domain Dispute Resolution Procedure

The dispute resolution procedure is governed by the Rulebook on the Procedure for Resolving Disputes Relating to the Registration of National Internet Domain Names (Official Gazette of the RS, No. 30/2026), adopted on 26 March 2026 and in force as of 4 April 2026.

This Rulebook establishes an alternative and specialized dispute resolution procedure aimed at resolving disputes concerning .rs and .срб domain names quickly, efficiently, inexpensively, and out of court. This system has been in place since 2011. Although earlier versions of the Rulebook referred to it as arbitration, this is not an arbitration procedure within the meaning of the Law on Arbitration. It is a distinct alternative dispute resolution (ADR) procedure in which the decision is enforced exclusively by RNIDS, and in which the parties' right to seek judicial protection is never excluded.

Frequently Asked Questions About Domain Disputes

Who can initiate the proceedings?

The proceedings may be initiated by the holder of a trademark or of a right to a protected geographical indication. Together with the Complaint, the holder of such rights must submit an excerpt from the register of recognized rights maintained by the national intellectual property office, as proof of its right to initiate the proceedings. The Complainant may be a natural person or a legal entity.

Against whom are the proceedings initiated?

The proceedings are initiated against the party that registered the national internet domain name over which the Complainant claims a right. The Respondent may be a natural person or a legal entity.

If the Complainant does not know the identity of the registrant, it may submit a request to RNIDS for the contact details associated with the disputed domain name. The specific conditions under which this right may be exercised are set out in the General Terms and Conditions for the Registration of National Internet Domain Names, available on the RNIDS website.

What does the dispute resolution procedure look like, in brief?

The proceedings are initiated by filing a Complaint. In the Complaint, the Complainant must state its own name/business name and that of the registrant, their physical and email addresses, the national internet domain name(s) at issue, evidence, and the relief sought. Through the Complaint, the Complainant may request that the registration of the national internet domain name be transferred from the registrant to the Complainant, or that the registration of the disputed domain name be cancelled. If the Complainant is represented by an attorney, a power of attorney must be submitted. Together with the Complaint, the Complainant must also submit a list of three candidates from the List of Panelists whom it proposes to decide the dispute, as well as proof of payment of the fees.

The Complaint is filed electronically to domenski.sporovi@pks.rs.

As soon as the Committee receives a compliant Complaint, it will notify RNIDS. RNIDS will flag the disputed national internet domain name in a manner that prevents its transfer and any change to its registration data. This “lock” on the disputed domain name remains in place until the proceedings are concluded.

Once the Committee has received a compliant Complaint with all required supporting elements, it will forward it to the registrant for a Response. The registrant has 15 days from the date of service of the Complaint to file a Response. In its Response, the registrant must also state its position on the Complainant's proposal for the joint appointment of a sole Panelist, or submit a list of three candidates from the List of Panelists if the dispute is to be decided by a three‑member Panel. If the registrant decides to be represented by an attorney, it must submit a power of attorney together with its Response.

All communication in the proceedings takes place electronically.

An oral hearing is not mandatory. An oral hearing will be held if requested by one of the parties, or if the Panelist or the Panel decides to hold one on its own initiative. Oral hearings are not public, unless the parties agree otherwise.

The language of the proceedings is Serbian, and the law of the Republic of Serbia applies.

Once the proceedings have been conducted, the Panelist or the Panel issues a decision on the Complainant's request. The decision is final, is not subject to appeal, and may not be reviewed before a regular court of the Republic of Serbia.

The decision is enforced upon the expiry of ten days from the date RNIDS receives it, except where a party to the proceedings has submitted proof that it has initiated proceedings before a competent court.

RNIDS is responsible for enforcement of the decision.

Do I need to be represented by an attorney?

A party to the proceedings is not required to be represented by an attorney. If a party decides to be represented by an attorney, it must submit a power of attorney to the Committee. If a party is represented by an attorney, all notices and other documents are served on the attorney rather than the party. However, if an oral hearing is held, the party represented by an attorney has the right to attend it.

Who decides the domain dispute?

As a rule, the decision in a domain dispute is made by a sole Panelist. However, either party to the dispute may request that the decision be made by a three‑member Panel. If the Complainant requests the formation of a Panel, it bears the full cost of the Panel. If the registrant requests the formation of a Panel, the Complainant pays the cost of a sole Panelist, and the registrant bears the difference up to the cost of a three‑member Panel.

Where the dispute is decided by a sole Panelist, the parties should jointly appoint the Panelist. If this is not possible, the sole Panelist is appointed by the Committee.

Where the dispute is decided by a three‑member Panel, each party appoints one Panelist, and the two Panelists so appointed jointly select the third — the chair of the Panel. If the registrant fails to appoint a Panelist, or the Panelists fail to agree on the chair, the Committee will appoint the missing Panelist(s).

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